Do You Speak Emoji?

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Chances are you’ve encountered a smiley face on a digital message recently. In business communication, what’s old is new again. We’ve come full circle from the early messages contained in cave paintings and hieroglyphics to present-day emails sprinkled with emoticons and emojis. Why the return to pictographs? Those of us who communicate digitally do our… Read more »

The Worst Ways to Thank Someone

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With Thanksgiving around the corner, it’s a great time to consider whether you’re properly thanking your colleagues.  Acknowledging people isn’t a “fluffy” thing that only HR should care about.  Recognition fulfills the basic human need of feeling valued.  When people don’t feel valued, they won’t be motivated or engaged, and ultimately, they will quit to… Read more »

The Quick Win for Boosting Trust: Acknowledgement

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Recent research shows that people who tend to trust their co-workers and managers score higher in performance and have a higher commitment to the team than those who are more distrustful. Makes sense. Trust is the backbone of any good relationship. But building trust among people who hardly know each other can be tough. People… Read more »

Give Feedforward Not Feedback

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One of the toughest parts about being a manager is having uncomfortable conversations with reports. But when someone messes up, you need to address the issue. It’s not a fun interaction for you or the other person, but there’s no other way to deal with it. Or is there? The problem with feedback is that… Read more »