What is the one quality that people value in virtually any type of relationship? Being a good listener. Unfortunately, listening doesn’t evoke the sexiness it deserves. This provocative keynote aims to change that, since having a sales team full of purposeful listeners is the ultimate weapon for driving rapid growth.
Listening sounds simple, but if that were true, people would be better at it. The ability to listen meaningfully requires skills that must be learned, then sharpened and honed regularly. Organizational communication expert Chris Dyer will help your sales team do an honest assessment of their own listening habits, and provide actionable ways to improve. Chris demonstrates how easy it is to go from listening to reply, to listening to understand. This transformation is linked to higher employee engagement, trust, organizational effectiveness, and of course, sales! Becoming a better listener is well worth the effort. (And it doesn’t hurt your sex appeal either!)
- Overcoming barriers to listening to prospects and clients, such as internal and external distractions, and cognitive biases.
- Developing formal and informal communication practices for improving listening
- Leveraging purposeful listening to build trust, commitment, and customer loyalty